Frequently Asked Questions
How do I request my earned wages?
Simply log into your employee dashboard and navigate to the 'Request Wages' section. Select the amount you want to withdraw and confirm.
How long does it take to receive my payment?
Payments are processed instantly 24/7. Depending on your bank, it may take a few minutes for the funds to appear in your account.
Is my financial data secure?
Yes! We use bank-grade encryption and comply with all South African financial regulations including POPIA and FICA.
Can I track my wage requests?
Absolutely. All your requests are visible in your dashboard with real-time status updates and transaction history.
Contact Our Support Team
Live Chat
Chat with our support agents directly in the app for instant assistance.
Email Support
Send us an email at support@payday-envelope.com and we'll respond within 24 hours.
Call Us
Reach our support team at +27 73 559 2210 during business hours.
Support Hours
Mon-Fri: 08:00 - 17:00
Online Assistance
Available 24/7 in the app