Terms of Service
Legal terms and conditions for using PayDay Envelope services
Last updated: 9/29/2025
By using PayDay Envelope services, you agree to these terms and conditions. PayDay Envelope (Pty) Ltd (Registration: 2024/123456/07) is a licensed Financial Services Provider (FSP License: FSP12345) operating under South African law.
Service Description
- Earned Wage Access (EWA) platform for employees
- Real-time access to earned but unpaid wages
- Integration with employer payroll systems
- Secure financial transactions and reporting
Employee Eligibility
- Must be 18 years or older
- Employed by a registered PayDay Envelope employer
- Valid South African ID and bank account
- Minimum 30 days of employment history
Employer Requirements
- Registered South African business entity
- Compliant payroll system integration
- Valid SARS and UIF registrations
- Minimum 10 employees for platform access
PayDay Envelope operates on a transparent fee structure:
Bank Transfer
R0.00
No fees
Mobile Money
R2.50
Per transaction
Cash Pickup
R5.00
Per transaction
Withdrawal Limits
- Maximum 50% of earned wages per pay period
- Minimum withdrawal amount: R50.00
- Maximum daily withdrawal: R2,000.00
- Subject to employer-set limits and policies
Service Availability
- 24/7 platform access (subject to maintenance)
- Processing times vary by payment method
- Bank transfers: Instant to 2 hours
- Mobile money: 5-30 minutes
For support, disputes, or complaints, contact us through:
Customer Support
Email: support@paydayenvelope.co.za
Phone: +27 11 123 4567
Hours: Mon-Fri 8AM-6PM
Complaints
Email: complaints@paydayenvelope.co.za
Ombudsman: Financial Sector Conduct Authority
Response time: 5 business days
These terms are governed by South African law. Any disputes will be resolved in the South African courts. We comply with all applicable regulations including the National Credit Act (NCA), Financial Intelligence Centre Act (FICA), and Protection of Personal Information Act (POPIA).